GDPR Privacy Policy

This policy was last update 10th September 2025

Nottingham CCTV & Security Systems is committed to protecting your privacy and ensuring that your personal information is handled in accordance with the UK General Data Protection Regulation (UK GDPR). This policy explains how we collect, use, store, and protect your data.

1. Who We Are

Nottingham CCTV & Security Systems
Digital Centre, High Street, Warwick. CV34 4AP
Tel: 0800 01 800 80 | Email: hello@nottingham-cctv.com

We act as the Data Controller for personal information collected through our website and services.

2. What Information We Collect

We may collect the following personal data:

Name, email address, telephone number, and postal address (when you make an enquiry).
Business details if you request a commercial quotation.
Technical information such as your IP address and browser type (via website analytics).
CCTV footage where we provide monitored systems (only where relevant and agreed in contracts).

3. How We Use Your Information

We use your information to:

Respond to your enquiries and provide quotations.
Deliver and manage security services, including installation and maintenance.
Improve our website and services through analytics.
Meet legal and regulatory requirements.
Communicate updates, offers, and news (only where you have consented).

4. Legal Basis for Processing

We process your data under one or more of the following lawful bases:

Contract – when we need your data to provide services.
Legal obligation – to comply with regulations.
Legitimate interests – to improve services and protect our business.
Consent – when you opt in to marketing communications.

5. Sharing Your Data

We do not sell or trade your personal data. Information may be shared with:

Service providers assisting with installation or maintenance.
IT and hosting providers supporting our website.
Legal or regulatory bodies when required by law.

All third parties are required to handle your data securely and in line with GDPR.

6. Data Storage & Security

We take appropriate technical and organisational measures to protect your information from loss, misuse, or unauthorised access. Personal data is stored securely within the UK or EEA.

7. Data Retention

We retain personal data only for as long as necessary:

Enquiry data – up to 12 months.
Client records – for the duration of the contract and up to 7 years for legal compliance.
CCTV data – retention periods will be defined in individual contracts.

8. Your Rights

Under GDPR, you have the right to:

Access the personal data we hold about you.
Request corrections to inaccurate data.
Request deletion of your data where legally possible.
Restrict or object to processing of your data.
Withdraw consent for marketing communications at any time.

To exercise these rights, please contact us at [Insert Contact Email].

9. Cookies

Our website may use cookies to enhance user experience and analyse site traffic. You can adjust your browser settings to refuse cookies if preferred.

10. Contact Us

If you have any questions about this policy or how we handle your data, please contact:
Data Protection Officer

Miles Brindley
Nottingham CCTV & Security Systems
Tel:0800 01 800 80

11. Complaints

If you are unhappy with how we use your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.